Quality Staff

Dependable, helpful staff that understands the importance of good customer support. The team is trained and ready to meet any of your customer support needs.

Speedy Responses, Whenever

We’re waiting for your call, whenever you need help. We pride ourselves on being a 24 hour a day, 7 days a week operation with staff available to assist you and your needs.

Trained to handle the demands

Our team is knowledgeable and fully prepared to meet any of your needs when it comes to your subscription. Any time of day, any day of the week, our staff is the best at what they do.

Refund Policies

We guarantee you will be happy with our support. If you are unsatisfied with our service within the first month, we will refund your money back to the credit card used to make the purchase.

Frequently Asked Questions

I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-866-884-4080 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

Steanig.com is a professional team of customer service representatives, here to help you with any and all account related issues and questions. We are open If you want to cancel your membership with us you can email us at [email protected] call us at +1-866-884-4080, or speak to one of our representatives about it via Live Chat.

I only wanted a trial membership. Why am I still being charged?

All trial memberships become month to month memberships after the trial period has All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

Is there a way to know for sure if my account has been canceled?

Once you cancel your account, you should receive an email confirming that it was successfully canceled. If you do not receive this email, check your junk/spam folder. If it is not there, give us a call at +1-866-884-4080 or send us an email at [email protected] and we will be happy to assist you.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by calling them directly at +1-866-884-4080 as well as by using the email form or the Live Chat feature on the website.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-866-884-4080 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-866-884-4080 or email us at [email protected].